top of page

Shipping Policy

Effective Date: January 5, 2024

Thank you for choosing Muddy River Beach Clothing & Decor Inc. for your eco-friendly clothing and decor needs. We are dedicated to ensuring a seamless shopping experience, and our shipping policy reflects our commitment to providing fast and reliable service.

Order Processing Time

We aim to process all orders within 1-2 business days. During peak periods, order processing times may be extended, and we will promptly notify you of any expected delays.

Shipping Methods

We exclusively use Shippo to ship our in-house products. We offer both standard and expedited shipping options for our customers, allowing you to choose your preferred delivery method during the checkout process.

Standard Shipping

Standard shipping generally takes 3-8 business days for delivery. Please note that delivery times may vary based on destination.

Expedited Shipping

Expedited shipping is available, with delivery usually taking 1-4 business days. Delivery times may vary based on your destination.

Shipping Rates

Shipping rates are calculated based on the total weight of the products purchased. We are pleased to offer free standard shipping on orders over $50.

Delivery Issues

Should you encounter any delivery issues, please contact us at acacia.mahon@muddyriverbeachinc.com. We are committed to investigating and resolving any problems promptly.

International Shipping

At this time, we do not offer international shipping for in-house products, with the exception of the United States of America. For dropshipping products, shipping is available wherever the supplier ships, and delivery times vary based on each supplier.

Address Change

If you need to change your delivery address after placing an order, please contact us at acacia.mahon@muddyriverbeachinc.com as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that changes can be made.

 

Order Tracking

 

Once your order has been shipped, a tracking number will be sent to you via email. Utilize this tracking number to monitor the status and location of your order.

 

Dropshipping Information

 

For dropshipped items, please be aware that processing and shipping times may vary depending on the specific supplier. We appreciate your understanding and patience with these variations.

 

We appreciate your trust in Muddy River Beach Clothing & Decor Inc. for your eco-friendly shopping experience. If you have any further questions or concerns, please feel free to reach out to us at acacia.mahon@muddyriverbeachinc.com.

Note: This policy is subject to change without prior notice. Please refer to the latest version on our website for any updates.

Return and Exchange Policy

Last Updated: January 6, 2024

RETURNS

At Muddy River Beach Clothing & Décor Inc., we are committed to ensuring your satisfaction with every purchase. We gladly accept returns for any item purchased online, provided that the item is in its original condition and is accompanied by the original receipt or invoice. To initiate a return, customers must contact us within 14 days of the purchase date for a full refund or within 30 days for store credit. Please note that customers are responsible for all shipping costs associated with returned items.

DAMAGED OR DEFECTIVE ITEMS

In the unfortunate event that you receive a damaged or defective item, Muddy River Beach Clothing & Décor Inc. is here to assist you promptly. Customers must contact our customer service team within 30 days of purchase to report the issue. We will either replace the item or provide a full refund. Your satisfaction is our priority.

REFUNDS

Refunds will be credited to the original payment method used during the purchase. You can expect to receive the refund within 5-7 business days of the return being processed. It's important to note that refunds will not be issued for items returned after the specified 14-day or 30-day return window.

DROPSHIPPING

For items obtained through dropshipping, our suppliers follow a 14-day return policy. If you wish to return an item, please inform Muddy River Beach Clothing & Decor Inc. within this period. The item must be undamaged, unworn, and unused, with tags still attached. Suppliers will also honor return/refund requests for damaged or defective items, provided claims are made within 5 days of the item being received.

Customers seeking to return an item obtained through dropshipping should contact Muddy River Beach Clothing & Decor Inc. directly. Our team will then liaise with the supplier on your behalf. Rest assured, we are committed to facilitating a smooth and efficient resolution to any concerns related to dropshipped items.

LIABILITY

Muddy River Beach Clothing & Décor Inc. and its sole owner and employee, Acacia Mahon, cannot be held liable for any damages or losses incurred during the return or exchange process. Our commitment is to provide excellent service, and we appreciate your understanding in the rare event of any challenges.

bottom of page